Support Center

Most Commonly Asked Questions

Demonstrations

• ★ Introduction to M1 Webinar: May 23rd 2019
• M1 Finance: Opening an Account
• Making your First Deposit
• Creating your M1 Portfolio
• Editing your M1 Portfolio
• How M1 Finance Trades

Walkthroughs

• Verifying your Bank Account
• Recurring Deposits
• Investing in Custom Pies
• Investing in a Second Pie

M1 Spend

The Fundamentals

• Explanation of a M1 Spend Account
• Fees Associated with M1 Spend
• Difference Between Checking and Savings

Getting Started

• M1 Spend User Qualifications
• Adding Money to your M1 Spend Checking Account
• M1 Spend Visa™ Debit Card
• Multiple M1 Spend Accounts
• Joint M1 Spend Checking Account
• M1 Spend Bill Pay and Direct Deposit

M1 Plus

• Explanation of M1 Plus
• Perks of the M1 Plus Membership
• M1 Plus Costs

Security & Privacy

• M1’s Liability Policy
• M1’s Security Policy
• Deposits Insured by the FDIC

General

About M1

• Status Page
• M1 Recommendations
• Contact Us!

Referrals

• All About Referrals
• Payment Account

My Account

• Opening an M1 Account
• How to Close an M1 Account
• Forgot Password
• Portfolio Minimum Deposit
• Testing the M1 Platform
• Types of Accounts that M1 Supports

See all 13 articles

Taxes

• Tax Documents that you will Receive
• Causes of Taxable Events
• Tax Form Consolidated 1099
• Tax Form 1099-R
• Tax Form 5498
• M1 Integration with H&R Block

See all 9 articles

Brokerage Operations

• M1 is Different than a Traditional Online Brokerage
• M1 is a Broker/Dealer Regulated by FINRA
• M1 Stock Quote Information Updates

Security

• My Information
• Security and Insurance
• M1 Security Recommendations
• Two Factor Authentication

Fees

• Platform Costs
• SEC Fees and TAF Fees

Other

• Information on Apex
• Information on Plaid
• Bug Found on our Platform

My Portfolio

Portfolio Creation

• Explanation of Stocks and Funds
• Stocks and Funds that are Available on M1
• Buying Mutual Funds
• What to Invest In

M1 Expert Pies

• M1 Expert Pies
• Expert Pie Performances Calculated
• M1 Pies Tax Consequences
• Process of M1 Backtest

Dividends

• Dividends in your M1 Portfolio

My Custom Pies

• Editing Custom "My Pies"
• My Pies Performance Calculation
• Sharing a "My Pie"

Performance

• Gains and Losses
• Return Calculation
• Losing Money in your M1 Account

Statements and Confirms

• Statements
• Trade Confirmations
• Download and View Realized Gains

Trading

General

• ★ How M1 Finance Trades
• Trading Window
• The Days that M1 Trades on
• Trading Outside the Trading Window
• Trading Window Times
• Minimum Required to Invest in a Single Security

Beyond Automated Trading: Making Orders and Managing Cash

• Making Buy/Sell Orders
• Buy/Sell Order Functionality
• M1 Fulfilling Orders
• Cash in my Brokerage Account
• Making Individual Orders
• Dynamic Rebalancing

How Changes to my Portfolio can Affect Trading

• M1 Automatically Rebalancing Portfolio
• Reasons to Rebalance
• Rebalance Individual Pies and Entire Portfolio
• Steps to Rebalance
• Remove an Entire Pie
• Remove a Security From Portfolio

See all 9 articles

Other Trading FAQs

• Explanation of Fractional Shares
• Price Received for Trades
• Buy and Sell Securities
• M1's Trading Algorithm
• Trades and Sells in my M1 account
• M1 Trading Timing

See all 9 articles

Transfers

Cash

• Cash Deposits
• Cash Withdrawals
• Withdrawal Timing
• Paying for Margin
• Explanation of Margin
• Funding History Details

See all 17 articles

Bank Connections

• Connecting Bank
• Bank Account Balance Refreshed
• Banks that M1 Supports
• Banks that M1 Finance does not Support

Brokerage and IRA Transfers

• Explanation of an ACAT Transfer
• Steps to Transfer Another Brokerage Account into M1
• Transfer from Another Brokerage Timing
• Securities that can be Transferred to M1
• Transferred a Security that is not in your M1 Portfolio
• Transferring Out of M1

Rollovers

• Roll Over your 403(b) into an M1 IRA
• Roll Over your 401(k) into an M1 IRA

M1 Borrow

M1 Borrow

• Explanation of M1 Borrow
• Your Credit Status and Maintenance Calls
• Amount of Interest Accrued
• M1 Borrow Billing
• M1 Borrow Request Denied

Retirement Accounts

General

• Explanation of an IRA
• M1 Support of IRA Accounts
• Traditional Versus a Roth IRA
• How to Open an IRA
• IRA Contribution Limits
• Transferring an IRA from Another Institution

SEP IRA

• Contributing to your SEP IRA
• Distributions from a SEP IRA
• Explanation of a SEP IRA
• SEP IRA for your Employees

Traditional IRA

• Contributing to your Traditional IRA
• Distributions from a Traditional IRA
• Explanation of a Traditional IRA

Roth IRA

• Contributing to your Roth IRA
• Distributions from a Roth IRA
• Explanation of a Roth IRA

Other Account Types

Custodial Accounts

• M1 Support of Custodial Accounts

Trusts

• M1 Support of Trust Accounts
• Required Documentation to Open a Trust account
• Creating your Trust