Support Center

Most Commonly Asked Questions

Demonstrations

• M1 Finance: Opening an account
• Making your first deposit
• How M1 Finance Trades
• Creating your M1 Portfolio
• Editing your M1 Portfolio

Walkthroughs

• Recurring Deposits
• Investing in Custom Pies
• Investing in a Second Pie
• How to verify your bank account with micro-deposits

M1 Spend

The Fundamentals

• What are the fees associated with M1 Spend?
• What’s the difference between checking and savings?
• Is M1 Spend a debit card or credit card?
• How does the M1 Spend account work?

Getting Started

• Can I have more than one M1 Spend account?
• Can I have a joint M1 Spend checking account?
• How do I get the M1 Spend Visa™ debit card?
• Does M1 Spend have bill pay or direct deposit?
• How do I add money to my M1 Spend checking account?
• Who can use M1 Spend?

M1 Plus

• Why does M1 Plus cost $125 per year?
• What perks does the M1 Plus membership come with?

Security & Privacy

• What is M1’s liability policy?
• What is M1’s security policy?
• Are my deposits insured by the FDIC?

General

What is M1?

• Status Page
• Can M1 make recommendations?
• How can I get in touch with M1?

Referrals

• All About Referrals
• What is a Payment Account?

My Account

• How do I close an M1 account?
• How can I change my email address?
• Multiple Portfolios/Accounts
• Can I open an IRA after I already opened a standard investing portfolio?
• Can I test the M1 platform?
• Is there a portfolio minimum?

See all 20 articles

Taxes

• Does M1 integrate with H&R Block?
• What causes taxable events?
• Does M1 integrate with Turbo Tax?
• Tax Form 5498
• Tax Form 1099-R
• Tax Form Consolidated 1099

See all 9 articles

Brokerage Operations

• M1 is a Broker/Dealer regulated by FINRA
• M1 Stock Quote Information Updates
• M1 is different than a traditional online brokerage

Fees

• What does the platform cost?
• Are there any commissions associated with buying and selling securities?
• Are there any other fees to know about?
• What are the SEC fee and TAF fees?

Security

• M1 Security Recommendations
• My Information
• Are my funds FDIC insured?
• Security and Insurance
• What is two factor authentication?

Other

• Who is Apex?
• Who is Plaid?
• I found a bug! What should I do?

My Portfolio

Portfolio Creation

• What is an ETF?
• What is a stock?
• What should I invest in?
• Can I buy mutual funds?
• What stocks and funds are available on M1?

Dividends

• Dividends in your M1 Portfolio

My Custom Pies

• Sharing a "My Pie"
• My Pies Performance Calculation
• Editing Custom My Pies

M1 Expert Pies

• How does the M1 backtest work?
• How are Expert Pie Performances Calculated?
• Will M1 Pies cause tax consequences?
• M1 Expert Pies

Performance

• Gains and Losses
• Return Calculation
• Can I lose money in my M1 account?

Statements and Confirms

• Download and View Realized Gains
• How long are my account statements available for?
• Trade Confirmations
• Statements

Trading

General

• ★ How M1 Finance Trades
• Trading Window
• What days does M1 trade?
• Can I trade outside the trading window?
• When does the trading window occur?
• What is the minimum I can invest in a single security?

Beyond Automated Trading: Making Orders and Managing Cash

• How do I make buy/sell orders?
• How do buy/sell orders work?
• How does M1 fulfill orders?
• What happens with the cash in my brokerage account?
• Can I make individual orders?
• What is Dynamic Rebalancing?

How changes to my Portfolio can affect trading

• Will M1 rebalance my portfolio?
• Why should I rebalance?
• Can I rebalance individual Pies or just my entire portfolio?
• How do I initiate a rebalance?
• What happens if I get rid of an entire Pie?
• What happens if I remove a security from my portfolio?

See all 9 articles

Other Trading FAQs

• What are fractional shares?
• What price do I receive for my trades?
• Buy and Sell Securities
• How does M1's trading algorithm determine which securities are bought and sold?
• Trades and Sells in my M1 account
• When does my M1 account trade?

See all 9 articles

Transfers

Cash

• How do cash deposits work?
• How do cash withdrawals work?
• How long does my withdrawal take?
• What do I pay for margin?
• What is margin?
• Where can I see funding history details?

See all 17 articles

Bank Connections

• Connecting Bank
• How often is my bank account balance refreshed?
• What banks do you support?
• Are there any banks that M1 Finance does not accept?

Brokerage and IRA Transfers

• What is an ACAT transfer?
• I want to transfer another brokerage account into M1 - what do I do?
• How long does a transfer from another brokerage take?
• What securities can I transfer to M1?
• I've transferred a security that is not in my M1 portfolio. What will happen?
• I want to transfer out of M1 - what do I do?

Rollovers

• Can I roll over my 403(b) into an M1 IRA?
• Can I roll over my 401(k) into an M1 IRA?

M1 Borrow

M1 Borrow

• What is M1 Borrow?
• Your Credit Status and Maintenance Calls
• How does my interest accrue?
• How am I billed for M1 Borrow?
• Why was my request denied?

Retirement Accounts

General

• Is there a limit to how much I can contribute to an IRA?
• Can I transfer my IRA from another institution?
• How do I open an IRA?
• Should I use a Traditional or Roth IRA?
• Should I open an IRA?
• What types of IRAs does M1 Finance support?

See all 7 articles

Traditional IRA

• How much can I contribute to my Traditional IRA?
• When can I contribute to a Traditional IRA?
• How much can I contribute to my Traditional IRA?
• When are there required distributions from a Traditional IRA?
• When can I take distributions from my Traditional IRA?
• What is a Traditional IRA?

Roth IRA

• How much can I contribute to my Roth IRA?
• When can I take distributions from my Roth IRA?
• Are there required distributions in a Roth IRA?
• What is a Roth IRA?

SEP IRA

• Can I open a SEP IRA for my employees?
• How much can I contribute to my SEP IRA?
• How long can contributions be made to a SEP IRA?
• When are there required distributions from a SEP IRA?
• What is a SEP IRA?

Other Account Types

Custodial Accounts

• Does M1 support Custodial Accounts?

Trusts

• What documentation is required to open a trust account?
• Can M1 create my trust?
• What type of trusts does M1 Finance support?