I'm missing rewards that I expected to receive 

If you’ve made a purchase at a qualifying brand and you have not received the Owner’s Rewards that you expected, please reach out to our Client Success team 

Please provide the following in your email: 

  1. The purchase amount. Please approximate if you don’t know the exact amount.  
  2. The selected merchant the purchase was made from. 
  3. The expected Owner’s Rewards you believe you should have received.  
  4. The date of the transaction. 

It can take up to 3 business days to earn rewards on a company that was just added to your portfolio.  

All disputes must be made within 30 days of the rewards payout date in order to be investigated.  

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